IVR systems using speech synthesis and voice recognition.
We arranged the transfer of phone numbers to an alternative phone service provider, which has resulted in a significant reduction in the call expenses.
We deployed virtual PBX system and set it up according to the requirements. Resulted in overall reduction of monthly expenses by over 60%.
Deployment of our phone system OptimCall on a server provided by JIC. Current solution is scaled for approximately 500 phone extensions in 4 buildings of JIC.
Our phone system Optimcall was deployed. Resulted in easier work for operators and improved business results.
We centralized the reception of customer calls and ensured their recording and overview. A system for automated SMS sending for incoming calls that were not handled was also put in place.
We deployed our system OptimCall as a service running on OptimSys servers. Increased customer satisfaction with the level of provided customer care and operators can work from home.
We provided a virtual PBX system for municipal office and school in Sivice. Resulted in overall reduction of monthly fees for landlines and calls by 50%.
We have implemented the OptimCall system to manage calls on the customer support line. The customer does not use landline phones, all calls are routed to mobile phones.
Thanks to a well-thought-out call handling system, one dispatcher can handle up to twice as many customers as before deploying our system.
Alctel delivers voice communication solutions to corporate customers such as Banco Alfa or Canon. To do so, it uses products of Alcatel-Lucent and OptimSys.
OptimSys platform OptimCall with Czech speech synthesis is used in the system TouchGuard to automate emergency calls.
Provided technology and cooperated on the development of an emergency information and contact system with Czech speech synthesizer. The system ensures communication in an emergency situation. KISS is also in the official O2 offer.
We provided the technology and created a prototype of a voice core using Czech speech synthesis for the product “Mobilní radio“ (Mobile radio broadcast). It combines bulk SMS messages, voice messages, emails and more in a single intuitive interface.
We have provided technology and know-how for the voice part of the infoline with traffic information. One of the first commercial systems in the Czech Republic using speech synthesis and recognition.
Intensive training on VoiceXML and CCXML standards and their use for the staff of voice applications and technologies department.