MacPodpora (iSupport)

Services for Apple products.

Initial situation in the company

The company was using only mobile phones.


  • Establish a centralized support line
  • IVR routing customers to the right service and technician according to their needs
  • Automatically send SMS to a customer whose call was not handled


We have deployed the OptimCall phone system as a service to operate the customer care line and set it up according to the customer’s requirements. We arranged a fixed VoIP number for the customer care line, as well as wireless desktop phones.


  • Central reception customer calls
  • Records and control over service level compliance
  • Increase in the number of orders thanks to records of missed calls and systematically calling back


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