Initial situation in the company
The company had an obsolete PBX system and infrastructure that was unable to adapt to JYSK’s changes in e-commerce during the past few year. Calling in the company had to adapt to the technology, not technology to the company’s needs.
A phone solution which will work properly with call routing done by the Salesforce CRM central system.
For the e-shop customer support line, we provided the OptimCall phone system as a service on OptimSys’ servers and set it up according to the customer’s requirements. Thanks to modern technology and rich configuration options, the new solution works seamlessly in conjunction with other company systems.