OptimCall Features

Basic features include:

• user-oriented information system for easy phone line related settings via a Web browser
• flexible options to route incoming calls according to user-defined scenarios based on the current date, time and caller's number
  • the call can be routed to multiple phone numbers simultaneously, including mobile numbers
• possibility of recording all incoming and outgoing calls
• possibility of call recording activation during the call
• call history
• voicemail linked to user's e-mail
• automatic call handling by an IVR system, including the ability to use speech recognition and text-to-speech
• black list with blocked numbers

OptimCall can be further integrated with other IT systems to provide more services, for example:

• integration with a calendar and attendance system for incoming calls routing based on user's current activity
• integration with an address book to display caller name on the phone or on the computer screen
• integration with a helpdesk system for correct routing of support request calls
• the click-to-call feature
• storing call recordings to the CRM and helpdesk systems
• showing a pop-up window with information about the caller upon incoming call
• etc.