Initial situation in the company
Customers were calling with their inquiries and demands to stores, however, salesmen were serving customers and therefore couldn’t answer the calls. This resulted in a relatively big amount of negative feedback on Facebook related to the company’s customer care.
We deployed the OptimCall phone system running on OptimSys’ servers to operate the customer care line. We connected the system to the existing customer-owned VoIP numbers and set it up to meet customer’s requirements.