Initial situation in the company
An obsolete Siemens PBX system was complemented by an Asterisk VoIP PBX in order to function as a call center. Any changes in settings were possible only through changes in the configuration files. The service provider for the Asterisk PBX did not communicate and was providing unsatisfactory service.
Instead of both existing PBX systems, we deployed our OptimCall phone system and set it according to the customer requirements. We also customized it per customer requests. The solution is running on customer’s infrastructure. Migration to the new solution was done gradually in parts, without interrupting the phone traffic.